Securus Technologies has been governing the correctional industry since 1986 when it was formed. The company is facing fierce competition now in the prison industry, but it is least concerned about the competition but is rather focusing on developing new and innovative products for the inmates and the law enforcement officers. The inmates are happy with the communication services they are getting because the call drops are rare in the communication network of Securus Technologies and the price per minute is also much less than what other companies charge.
The law enforcement officers are also satisfied with the crime prevention and investigative services offered by Securus Technologies. The company has made enormous progress in the last few years in developing smart and efficient investigative services, which safeguard the lives of the police officers as well as helps in arresting the criminals.
I am one of the senior law enforcement officers in Philadelphia and have been acquainted with the products and services offered by Securus Technologies for many years. I have noticed that the company has made rapid progress in the correctional world by ensuring that it continues to build new age products and services that are far better than what other enterprises in the prison world offers.
Many of my colleagues also prefer Securus Technologies’ products and services because these products and services are regularly updated and backed by excellent customer care, which helps the customers get the answers they need anytime of day or night. Such attentive and responsive customer service is what would ensure that a company can maintain its position in the service sector. Securus Technologies has also received the award for the best customer service training team at the Gold Stevie Awards 2016. It goes onto showcase how important the customers are to the company and how dedicated it is to providing value for money services to the customers.